Complaints

Not happy with something? We are sorry to hear that. Let us know and we will solve it together.

How to make a complaint

• Email info@maisonlayali.nl or use the contact form.
• Include your name, your order number and what happened. A photo often helps.
• You receive a full answer within 14 days. If we need more time, we will tell you within those 14 days, with the date on which you will receive the answer.

Report a complaint as soon as possible after you discovered the problem. For a defect in a product, do so within two months: then you are always on time. Even if the supplier shipped your order, you arrange everything with us.

Can't we work it out together?

Then you can take your complaint to court. Free advice about your rights is available from the Juridisch Loket (the Dutch legal aid desk). If you live in Belgium, you can also contact the European Consumer Centre Belgium.